Returns

RETURNS and CLAIMS

We would love to know that we have met your expectations in respect of the items ordered and delivered from our online store. Should you be disappointed in any way, kindly notify us immediately, observing the following guidelines:

TAMPERING and/or COURIER DAMAGE

Should your parcel show any indication damage or tampering, please report the matter by email to brushandcanvas@ibox.co.za within 48 hours of receipt

DEFECTIVE PRODUCT or an ITEM SUPPLIED IN ERROR

Should any item in your parcel be defective in any way or not be exactly as selected from our online store, please notify us by email to brushandcanvas@ibox.co.za within 7 days of delivery.

Should you wish to return the relevant product, the item must be unused and in its original packaging.  In which case we will arrange for collection at our expense, and you will have the option of a refund, or an immediate couriered replacement.

NB it is important that you are aware of this procedural policy when placing your order