Delivery & Returns

DELIVERY

Courier to Your Door:

Free Delivery to your door for orders over R500 to any destination in South Africa with a valid delivery address.

 

Delivery charges for orders less than R500:

  • WESTERN CAPE – R50
  • COUNTRY WIDE – R115
  • OUTLYING AREA DELIVERIES – R115 plus extra charge TBC

Delivery Time:

  • WESTERN CAPE – 1-2 business days
  • COUNTRYWIDE – 2-5 business days

PARGO Click & Collect (Pick up your parcel at a pickup point near you)

ONLY for parcels up to 5kg and up to 25000cm cubed (e.g. box size 30cm*30cm*25cm).

Parcel to be collected within 1 week of notification of arrival at pickup point. Charges may apply if you fail to pick up the parcel within this period. 

Charge for any order nationwide: R75

 

Delivery Time: 

  • MAJOR CITIES – 2-3 business days
  • OUTLYING AREAS – 3-5 business days

 

RETURNS

How to request a return:

If we have delivered a defective product or the incorrect item, or the goods were damaged in transit, you can request a return by emailing us at brushandcanvas@ibox.co.za.

Return period:

Provided you email us within 14 days of the invoice date, we will collect your order at our expense, and send you a replacement or a refund, provided the item is unused and in its original packaging.